We have all faced those conversations. The ones that we feel are ‘impossible’. A trip to the dentist for a root canal sounds more enticing. The most frequent rationale against initiating such a discussion is “I already ‘know’ how the person will react so it is pointless.” However, we rarely consider how our own discomfort […]
I frequently speak and write about the importance of empathy in leadership, as an emerging body of evidence suggests that empathy is critical when it comes to ethical decision-making and overall leadership effectiveness. What’s more, empathy can be learned, as a recent study with physicians so aptly demonstrated. I was introduced to one of my favourite studies […]
Conflict is a natural and inevitable part of being human. At home or in the workplace, different opinions, perspectives, and values intersect to create interactions that are challenging and taxing to navigate, even at the highest levels of leadership. For example, CEOs rate conflict management skills as their most important area for professional development. Handling conflict […]