Following the Golden Rule—treating others as you would like to be treated—may seem like an essential tenant of successful leadership. However, the Golden Rule may actually be holding you back from leading happy, engaged, high-performance teams. As a keynote speaker for top private and public sector organizations, I often discuss the critical role of breaking […]
We have all faced those conversations. The ones that we feel are ‘impossible’. A trip to the dentist for a root canal sounds more enticing. The most frequent rationale against initiating such a discussion is “I already ‘know’ how the person will react so it is pointless.” However, we rarely consider how our own discomfort […]
I frequently speak and write about the importance of empathy in leadership, as an emerging body of evidence suggests that empathy is critical when it comes to ethical decision-making and overall leadership effectiveness. What’s more, empathy can be learned, as a recent study with physicians so aptly demonstrated. I was introduced to one of my favourite studies […]